Question 1

What is the best helpdesk for festivals and live events?

Accepted Answer

ASQR.ai is purpose-built for live events — festivals, venues, conferences, and promoters. Unlike horizontal helpdesks like Zendesk or Freshdesk, ASQR organizes everything around brands and events, trains separate AI bots per event, and provides real-time guest intelligence. It's the only helpdesk designed specifically for how live events organizations operate.

Question 2

How do I set up AI customer support for events?

Accepted Answer

With ASQR, you can set up AI-powered customer support in minutes. Upload your event FAQs, policies, and venue info. ASQR trains a separate AI bot for each event that starts answering guest questions immediately — accurately and in your brand's voice. No consultants, no implementation projects, no months-long onboarding.

Question 3

What is a guest intelligence platform?

Accepted Answer

A guest intelligence platform goes beyond traditional helpdesk software by transforming every guest interaction into actionable insights. ASQR automatically categorizes guest intent, tracks sentiment, identifies operational issues, and surfaces trends in real time — giving leadership visibility into what guests are experiencing across all events without manual reporting.

Question 4

How does ASQR differ from Zendesk or Freshdesk?

Accepted Answer

ASQR is built specifically for live events, while Zendesk and Freshdesk are horizontal platforms adapted for many industries. Key differences: ASQR has event-scoped architecture (every conversation tied to a specific event), per-event AI training, multi-brand/multi-event hierarchy, unlimited free escalation to vendors/partners, and real-time guest intelligence dashboards. No per-event fees and minutes to set up, not months.

Question 5

Can ASQR handle multiple brands and events?

Accepted Answer

Yes. ASQR's multi-tenant architecture mirrors how live events organizations actually work. You can manage unlimited brands, each with unlimited events. Each brand gets its own channels, AI training, templates, and SLA settings, while intelligence is shared across the organization.

Question 6

How does the AI escalation work?

Accepted Answer

ASQR uses confidence-based escalation. You configure when the AI should handle questions independently vs. hand off to a human agent. Options include AI-only, AI + human handoff, or AI + form fallback. When conversations escalate, full context travels with them — nothing gets lost. Vendors and partners get their own portals at no extra seat cost.

Question 7

What channels does ASQR support?

Accepted Answer

ASQR provides a unified omnichannel inbox supporting email, SMS, live chat, and web forms — all in a single workspace. Full guest history is available across every channel, scoped to the right event.

Question 8

How quickly can I set up ASQR?

Accepted Answer

ASQR is designed to go live the same day. Connect your channels, upload your event content, and start handling guest communications immediately. Adding new events or brands is just as fast. No consultants or lengthy onboarding required.

Question 9

Is there a free trial?

Accepted Answer

Yes. ASQR offers a 14-day free trial with 2 agents, 1 AI event bot, and 100 AI conversations per month. No credit card required. Paid plans start at $800/month.

Question 10

What is AI confidence-based escalation?

Accepted Answer

AI confidence-based escalation is a system where the AI handles guest inquiries autonomously when it has high confidence in the answer, and escalates to human agents when confidence drops below a threshold you configure. This ensures guests always get accurate answers while maximizing the volume the AI handles independently.

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