Asqr.ai

Built for events by event producers

Guests, fans, attendees, exhibitors and customers ask.Asqr answers.

Let AI answer most of your guests' questions. Your team handles the rest in one helpdesk, organized by event. Built for festivals and live events.

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Where is the Lantern & Ladle food truck?
Lantern & Ladle is in Food Zone 3 near the north bridge, with a second truck in Food Zone 4 by the River Stage. Here's the festival map.
Who's headlining Saturday and what time do they go on?
The Midnight Pines headline Saturday, October 3, on the Main Stage at 9:15 PM. Gates open at 11:00 AM. Set times can change, so check the live schedule that day.
Who's playing the Hilltop Stage Friday night?
On Friday, October 2, the Hilltop Stage has:
  • Glass Coyote at 5:20 PM
  • Saint Ember at 6:45 PM
  • Neon Harbor at 8:30 PM
See every stage on the lineup and set times.
Can I upgrade my 2 GA passes to VIP?
Yes, if your order is paid in full. Use the upgrade page with your original order number, then pick up your new wristbands at the Box Office. Buy Now, Pay Later lets you split the difference.
When is The Nutcracker?
The Nutcracker has 4 performances:
  • December 12 at 7:30 PM
  • December 13 at 2:00 PM (sold out)
  • December 13 at 7:30 PM
  • December 14 at 2:00 PM
Tickets for the other three are on the ticket page.
My wristband never arrived and the show is Friday.
Sent to your teamWristband delivery
How do I change the card on my order?
Log in to your ticket account and choose Sign In at the top of the page. From there you can view and manage your order.
Do I have to register my wristband?
Yes, registration is required for entry. Register here with the code under the RFID tab. Picking up at will call? Register after pickup, and Box Office staff can help.
I'm proposing Saturday night. Can your team help me plan a moment by the Ferris wheel?
I only respond when I'm confident I have the right answer, and I'm not quite there on this one. You can try rephrasing your question, or I can connect you with a team member who can help.
Create Support TicketNo thanks
Ticket createdA team member will follow up

Example conversations

Real resultsOne major festival · The 30 days leading up to and during the event

86%

of their guest chats were answered by the AI alone.

7,278 guest questions settled with no one on their team touching them.

Trusted by festivals and venues

Outside Lands logoAnother Planet Entertainment logoLouder Than Life logoBourbon & Beyond logoAftershock logoInkcarceration logoGolden Sky logoZootown logoRV SuperShows logoTennessee Theatre logo
AI chat and customer service in one platform means routine questions ... are answered automatically, and everything else reaches our staff with full context. Our email volume has dropped dramatically, and their hands-on, white-glove support has made every step easy.
Another Planet Entertainment, producers of Outside Lands
Asqr was an absolute game changer for Zootown. ... It quickly became one of those tools we couldn't imagine running the event without.
Zootown Music Festival
We've been extremely happy with Asqr and it has honestly been a game changer for our Customer Success team.
Danny Wimmer Presents

Built for the way events
actually run.

Minutes

Live on your website in minutes.

Point it at your website or drop in your FAQs. No developers, no consultants, no months-long rollout.

Your info

Answers only from your info.

Guests get your policies, not guesses from the internet. When it isn't sure, it hands the guest to your team.

The rest

The rest, organized.

Everything that needs a person lands in one place, sorted by event and by what the guest wanted.

The helpdesk behind the answers

Every chat, email, text and form. One inbox, organized by event.

  • Chat, email, SMS and forms in one inbox
  • Organized by brand and event, routed by what the guest wants
  • Escalate to vendors and partners with the full thread, no extra seat fees
  • Satisfaction scores and reporting on every event
Inbox · All eventsLive
  • EmailMy wristband never arrived and the show is Friday.Example Fest 2027 · Wristband deliveryNeeds a person
  • ChatCan I bring a refillable water bottle?Example Fest 2027 · Prohibited itemsAnswered by AI
  • EmailI was charged twice for my VIP upgrade.Example Fest 2027 · RefundWith ticketing partner
  • SMSIs the shuttle running from the north lot?Example Fest Camping · TransportationAnswered by AI
  • FormADA seating request for Saturday.Fall Concert Series · AccessibilityNeeds a person

Example inbox

The leadership blind spot

You know guest communication needs to be better. You just can't see it.

Asqr shows you what guests are asking, by event and by channel, as it happens. No reports to request, no data to pull.

Event-day peaksThe AI takes the surge. Your team takes the rest.
Daily guest volume over 30 days, split between AI and the team, with event-day peaks
What guests askEvery question sorted by what the guest wanted.Automatically. No manual tagging or custom rules required.
What guests asked about, split by chat and email
What it doesn't know yetGaps flagged before anyone complains.
A knowledge gap card flagging unanswered questions about ticket upgrades

Want to see it answer your guests' questions?

Book a 20-minute demo. We'll show you how Asqr works for your events.

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